Support

How can we help?

Answers to common questions about creating songs, covers, and voices with Belter - plus how to reach a human.

๐ŸŽต Getting started

Open Create Music, describe a vibe, pick a mood, and tap Generate. Your finished song lands in your library with cover art, ready to play.

โšก Credits & billing

One credit makes one song; splitting a song into stems costs two. Starter is $9.99/month for 50 songs, Pro is $24.99/month for 150. Manage your subscription in the App Store under your Apple ID.

๐ŸŽค Your own voice

Cloning your voice is a one-time $9.99 purchase. Record a short, clear sample in a quiet room, then any song in your library can be re-sung in your voice.

๐Ÿ”’ Account & privacy

Sign in with Apple keeps things private and password-free. Your creations are tied to your account and stay yours.

Frequently asked questions

If your question isn't here, email us - we read every message.

My generation failed - was I charged?+

No. If a song, cover, or stem split fails before it finishes, the credits are automatically refunded to your balance. If you believe you were charged in error, contact us with the date and time and we'll make it right.

How long does a song take?+

Most songs finish in well under a minute. Voice covers and stem splits take a little longer, since the finished track has to be processed again.

How do credits work?+

One credit makes one song. Splitting a song into stems costs two. Starter includes 50 credits a month and Pro includes 150, and you can buy one-time packs any time - 20 songs for $4.99 or 90 songs for $19.99.

Can I split a song into vocals and instrumental?+

Yes. Any track can be split into vocals, instrumental, drums, and bass. Mute or solo the parts you want and save the result as your own mix.

Can I change a song's cover art?+

Yes. Open the track in the player and tap the change-cover button to pick any photo from your library. The new art updates everywhere, including the lock screen.

Can I use my own voice?+

Yes - cloning your voice is a one-time $9.99 purchase. Record a short voice sample once, and Belter can re-sing your songs in your voice while keeping the original instrumental.

Do I own and can I download what I make?+

Everything you create is saved to your library and is yours to keep. Songs are only shared to the Explore feed if you choose to share them.

How do I cancel or manage my subscription?+

Subscriptions are handled by Apple. On your iPhone, open Settings โ†’ tap your name โ†’ Subscriptions โ†’ Belter, where you can change or cancel your plan at any time.

How do I delete my account or data?+

Email us from the address tied to your account and we'll permanently delete your account and associated creations. See the contact section below.

Still need a hand?

We typically reply within 1โ€“2 business days.

Email support

Privacy Policy

Last updated July 2026. This policy explains what data Belter collects, how we collect it, how we use it, and the third-party AI services we share it with to create your content.

What we collect and how

We collect: (a) account details from Sign in with Apple (name and email, provided by Apple on first sign-in); (b) the content you submit for generation โ€” text prompts, lyrics, songs you create, and voice recordings โ€” which you provide directly in the app; and (c) usage and purchase information such as your credit balance and in-app purchases. We do not collect data from other sources and we do not track you across other companies' apps or websites.

How we use your data

We use your data only to: generate the music, cover art, and voices you request; operate your account, subscription, and credit balance; provide support; and keep the service secure. We do not sell your personal data and do not use it for advertising.

Third-party AI services we share data with

Belter cannot generate music on your device alone. To produce your content, we send the material you provide over an encrypted connection to specialist third-party AI companies, which create the result and return it to us. We share the minimum needed, and only for the feature you asked for:

All of these companies act as our processors under written agreement. They may use your data only to provide their service to us. They may not use it for their own advertising, may not sell it, and may not use it to train general-purpose AI models. Each is contractually required to protect your data to a standard at least equivalent to this policy. We ask for your permission inside the app, and show you exactly what will be sent and why, before anything is shared. If you decline, no content is sent and the generation features remain switched off.

Voice data

Voice recordings are treated as sensitive. Your recording is processed to build a voice model you can reuse on your own tracks, and is not used to train general-purpose AI models or for advertising. Photos you choose as cover art stay on your device.

Data retention & your rights

We keep your content and account data while your account is active. You can delete individual items in the app, and you can permanently delete your account and all associated data at any time from Settings → Delete Account. Depending on your location you may also have rights to access, correct, or export your data โ€” contact us to exercise them.

Contact

Privacy questions or requests: support@belterai.app.